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OS update status

Since version 2.6, Customer Monitor contains a functionality that notifies of non-updated computers for more than 3 months (Windows update). All installed updates, as well as date of the last update, can be viewed at Presentation and Evaluation -> Presentation -> Zones -> zone OS update as you can see on the next image.

Zone OS Update

Image: Zóna OS Aktualizácia

If date of the last update is older than three months, this state is considered erroneous. Information about the faulty state can be found in the section Errors and the operator is informed about it by email. The error is removed by launching and installing updates on the given PC.

Notification of computers not updated for more than 3 months (Windows update) in the section Errors

Image: Oznamovania neaktualizovaných počítačov viac ako 3 mesiace (Windows update) v časti Poruchy

You can either confirm the error in its detail, or create a new request in C-Desk, which is going to be solved by the operator assigned to the company.

View of the error's detail with an option to confirm the error, or create a new C-Desk request out of it

Image: Zobrazenie detailu poruchy z možnosťou potvrdiť poruchu alebo založiť novú C-Desk požiadavku z poruchy

The error can be also confirmed - then it'll stay in the list of errors until the updates are installed, or you can confirm the error and block its evaluation and notification, after which the update status on this PC will no longer be evaluated. 

Option to confirm the error

Image: Možnosti potvrdenia poruchy

 

Images: 
Zóna OS AktualizáciaOznamovania neaktualizovaných počítačov viac ako 3 mesiace (Windows update) v časti PoruchyZobrazenie detailu poruchy z možnosťou potvrdiť poruchu alebo založiť novú C-Desk požiadavku z poruchyMožnosti potvrdenia poruchy