Comparison of technical CM licenses and Helpdesk functions
Technical Licenses and Helpdesk Functions Overview |
Basic |
Standard |
Premium |
| Supported Platforms | |||
| Microsoft Windows, Linux/FreeBSD, Mac OS X | ✓ | ✓ | ✓ |
| Recommended Types of Technical Licenses to Deploy | |||
| Server with critical functions | ✓ | ||
| Server not fulfilling critical functions – records, orientation monitoring, file backup | ✓ | optional | optional |
| Workstation (PC, NB, Tablet with WIN OS outside W8RT) with requirements for full administration | ✓ | ✓ | |
| Workstation, only for keeping records, basic monitoring, file backup, Easyclick | ✓ | optional | optional |
| CM Computer Diagnostic | |||
| Online information from computers with a history of 48 hours (CPU, Mem, Net, quality of network connection, top processes) | CPU, RAM only, 15min interval |
✓ interval of 3 min |
✓ interval of 3 min/30 sec. |
| Computer status overview updated once a day (antivirus, free disk space, system update, installed software, network connection, etc) | ✓ | ✓ | ✓ |
| Tool to diagnose computer faults (e.g. dowloading of eventlog records, remote testing of rotating disks) | ✓ | ✓ | ✓ |
| Information panel from the tray menu of the C‑Monitor client | ✓ | ✓ | ✓ |
| CM Connection Guard | |||
| Online connection tested from CM server | ✓ 15 min. interval |
✓ | ✓ |
| CM Monitoring | |||
| Online Monitoring WATCHES - of network services and devices, computers, applications – more than 30 types of tests for WIN systems (fewer for Linux/FreeBSD, Mac OS X) | ✓ limit for 2 conditions/interval of 15 min. |
✓ limit for 5 conditions/interval of 3 min. |
✓ without restrictive conditions, mininal interval of 30 sec. (max 150 thousand samples/computer) |
| Monitoring of reports, logs from other applications (external programs) | ✓ | ✓ | |
| Monitoring of the Internet traffic volume with graphical representation, division into processes and IP addresses (only for 32-bit systems so far) | ✓ | ✓ | |
| HW Monitoring of HP, DELL and FUJITSU servers via SNMP | ✓ | ||
| Environment monitoring (temperature, humidity, contacts, etc) | ✓ | ||
| Indirect monitoring of application functionality (monitored files) | ✓ | ||
| Notification of selected Event log errors | ✓ | ||
| Tests via VBS scripts (e.g. tests of MSSQL databases) | ✓ | ||
| CM Backup | |||
| Backup of individual files – C-BackupPlus | ✓ | ✓ | ✓ |
| Backup of entire partitions and disks – C-Image | ✓ | ✓ | |
| Windows Server Backup integration (Win Server 2008 and higher, Win 7 and higher) | ✓ | ✓ | |
| C-vmwBackup backup program for vmware vSphere 5.x and higher | € 8 per month / ESX srv (any number of CPU!) | ||
| CM Inventory HW | |||
| Automatic data collection from computers registered in CM | ✓ | ✓ | ✓ |
| Simplified network topology with automatic network detection | ✓ | ✓ | ✓ |
| Overview of devices in the network (IP scan, computers) with the summary of sample history | ✓ | ✓ | ✓ |
| Autodescript – archiving settings from any PC (on PCs without C-Monitor installed) | ✓ | ✓ | ✓ |
| Note: in 2021, we implement the integration to the CMDB within CDESK3 with new functions | |||
| CM Audit SW - suitable for individual entities up to 200 PC (number of entities is not limited) | |||
| Automated collection of installed software from computers with recognition of licensed and freely distributable software | ✓ | ✓ | |
| Records of purchased SW (copies of acquisition documents in CM) | ✓ | ✓ | ✓ |
| License expiration monitoring and notification via CM Faults | ✓ | ✓ | ✓ |
| Comparison of purchased licenses and software found on computers with evaluation of free number of licenses | ✓ | ✓ | |
| Additional manual SW records for manually entered devices | ✓ | ✓ | |
| CM Remote Operations | |||
| CM Remote Desktop Access | |||
| Remote access via CM-EasyDesktop (based on VNC, the remote screen is accessible via the CM web interface). It works for WIN and MAC. (any operator OS, including LINUX) | ✓ | ✓ | ✓ |
| Remote access via CM-EasyRDP (based on Microsoft RDP, the remote screen is accessible via the CM web interface). It works for WIN. (any operator OS including MAC, LINUX) | ✓ | ✓ | ✓ |
| Remote access via CM-DirectRDP (based on Microsoft RDP, virtual VPN and connection via RDP client at the operator created). It works for WIN. (any operator OS including MAC, LINUX) | ✓ | ✓ | ✓ |
| Remote access via Teamviewer (own operator license required). It works for WIN. | ✓ | ✓ | ✓ |
| CM Remote Installations | |||
| Remote software installations and script execution | ✓ | ✓ | |
| CM Remote Services | |||
| Wake up a turned off computer (WakeOnLAN) | ✓ | ✓ | |
| Remote restart, shut down the computer | ✓ | ✓ | |
| Service control (start, stop, restart) | ✓ | ✓ | |
| Remote process management | ✓ | ✓ | |
| Loading of Eventlog into CM Server and analysis without necessary access on PC | ✓ | ✓ | |
| CM Maintenance Tasks | |||
| Use of C-Scheduler functions within the C-Monitor client (e.g. running programs under admin privileges) | ✓ | ✓ | |
| CM NTFS Permissions | |||
| C-PermissionExplorer – archiving permission settings in NTFS systems | ✓ | ✓ | |
| C-Monitor client – Remote Installation | |||
| Install the C-Monitor client remotely in a domain environment | ✓ | ✓ | ✓ |
| Update and uninstall the C-Monitor client remotely | ✓ | ✓ | ✓ |
| CM Reports | |||
| Reports on HW, SW equipment from the technical part of CM | ✓ | ✓ | ✓ |
| Reports on HW, SW equipment from the SW audit section and HW records | with restrictions | ✓ | ✓ |
| Display of faults in the CM server (CM faults) and e-mail notification | ✓ | ✓ | ✓ |
| Configuration logs for backups with graphical overview set in time | ✓ | ✓ | ✓ |
| Overview of computer settings in the form of a log | ✓ | ✓ | ✓ |
| Online monitoring reports for SLAs | ✓ | ✓ | ✓ |
| Overview of NTFS access rights settings in the graphical form (xls) | ✓ | ✓ | |